Technical Support Analyst

Job Description
Insight Global is seeking a Technical Support Analyst to join its on‑campus Service Desk team. This role serves as the first point of contact for technical support requests from faculty, staff, and students. The Service Desk operates in a collaborative environment alongside full‑time staff and student workers, with a strong emphasis on first‑call resolution, knowledge sharing, and customer service excellence.
The position supports a “First Call Resolution” philosophy, with the goal of resolving 70–80% of issues on initial contact via phone or in person at the service desk window.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexua...