Technical Support Analyst

Job Description

In this dynamic role, you will collaborate closely with dealer technicians and cross-functional teams to resolve complex vehicle issues. You will:

• Support dealer network: Partner directly with Ford and Lincoln Dealers to diagnose, repair, and resolve customer vehicle concerns.
• Provide technical guidance: Offer expert support on diagnostic tools and software protocols via multi-channel platforms (Phone, Web/GTAC, and See What I See (SWIS) technology).
• Streamline parts availability: Interface with the SP&L Warehouse, Field Engineers, and management to ensure the availability of critical and high-demand parts.
• Collaborate internally: Provide technical assistance to the Customer Relations Center (CRC) and offer mentorship to other team members.
• Stay ahead of the curve: Participate in continuous training and development on emerging and upcoming automotive technologies.