Technical Support Analyst (Product Support)

About AvePoint

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, ensuring a robust data foundation for organizations worldwide.

Overview

Do you have a passion for customer satisfaction and the skills to troubleshoot in a technical environment? We’re looking for someone who can quickly become an expert in delivering exceptional solutions that solve our customers’ biggest challenges.

What will you be doing?

• Product Support: Become an expert in our product suite and work hands‑on with Microsoft technologies—SharePoint, Office 365, Azure, SQL Server, Windows Server, and IIS. Provide solutions that resolve and simplify complex technical issues in the Microsoft Cloud, analyze and troubleshoot software issues using internal logging and development resources.
• Customer Service: Utilize your knowledge of our software to deliver effective resolutions and answers to customer issues and inqu...