Technical Support Analyst

The Technical Support Analyst provides technical assistance to users across our organization and all lines of business. The ideal candidate will have a strong understanding of computer systems, hardware, software, and networking, and will be able to troubleshoot and resolve technical issues efficiently and professionally.

Your primary responsibilities will include responding to support tickets, diagnosing hardware and software problems, configuring software applications, and providing training and guidance to users on best practices. You will also be responsible for escalating complex issues to higher-level support or specialized teams when necessary. In addition, you will contribute to the development and maintenance of technical documentation, user guides, and knowledge base articles.

To succeed in this role, you should have excellent communication and problem-solving skills, a customer-focused attitude, and the ability to work in...