Technical Support Centre Specialist

BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care.

Purpose

The purpose of the Connected Med Management Technical Support Specialist (multiskilled) is to assist in resolving complex, time‑sensitive, and high‑risk issues, including customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians in a timely and professional manner. Each CMM specialist is trained to support two core products, ES and PLX or ES and CIISafe, and is expected to understand Legacy and NextGen systems from server to station and any integrated connections to other BD products.

Responsibilities

• Provide customer service support and maintain an open dialogue.
• Foster service orientation, initiative, and quality.
• Demonstrate effective use of phone and email for communication.
• Adapt...