Technical Support Consultant (AEP)

<div>Responsibilities </div> <div>Provide technical support via telephone and email, thoroughly logging all interactions in respective support cases. Work night shifts without rotations, with a 9-hour shift ranging from 8 PM to 7 AM IST. Participate in weekend or holiday coverage on a rotational basis with the team. </div> <div> Validate and report customer-submitted product bug reports with precision. </div> <div> Educate customers on the use of Digital Marketing products. </div> <div> Handle projects expertly and within stated timelines. </div> <div> Fully own cases and contribute to the success of global teams. </div> <div> Identify trends and potential issues, communicating them promptly to affected parties. </div> <div> Support sustainable and scalable software solutions for largest customers. </div> <div> Maintain accurate and complete product documentation....