Technical Support Engineer - Argentina

Responsibilities

• Responsible for product technical support for customers in the Argentina region, including remote assistance and on‑site support.
• Respond to technical questions raised by customers during equipment installation, configuration, debugging, and operation.
• Track and solve problems that occur during product use, and collaborate with the R&D or quality team at headquarters.
• Assist sales and project teams in providing pre‑sales technical support, solutions presentation, and engaging in technical discussions with customers.
• Provide regular product training and technical guidance to customers.
• Draft technical documents, case summaries, and problem analysis reports.
• Play a key role in project implementation for the Argentina region, not limited to the implementation of technical solutions and delivery support.
• Participate in technical upgrade testing and provide feedback on product locali...