Technical Support Engineer, Associate

Location: Washington DC

Work Type: Hybrid Work (Minimum 2 days Onsite)

Required Clearance: Ability to Obtain Public Trust

Job Title: Technical Support Engineer, Associate

Job Overview: The Technical Support Engineer, Associate provides advanced operational and technical support for the U.S. Department of Transportation (DOT) enterprise web platform for the Client. This role supports the daily operations, stability, and continuity of DOT’s Drupal-based Content Management System (CMS), associated child applications, and integrated third-party platforms.

The position is responsible for Tier 1, Tier 2, and Tier 3 support activities, including incident intake, triage, troubleshooting, escalation, root cause analysis support, and resolution verification. The Application Systems Analyst works closely with DOT OCIO, IT Shared Services (ITSS), CMS engi...