Technical Support Engineer

Job Description Summary

Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

Job Description

Key Responsibilities

• Responsible for customer L1 application support in MENAT for GE VERNOVA portfolio (Protection Control Critical Infrastructure telecommunication Monitoring & Diagnostics).
• Responsible for customer RMA support in MENAT for GE VERNOVA portfolio (Protection Control Critical Infrastructure telecommunication Monitoring & Diagnostics).
• Responsible for Customer Support group KPIs (arrange follow‑up meetings with SC engineers).
• Own the resolution...