Technical Support Engineer

Gdańsk, Pomeranian Voivodeship, Poland • Posted June 05, 2026

Job Type: Full-time

Location: Gdańsk, Pomeranian Voivodeship

Posted: June 05, 2026

Category: Computer Occupations

Application Deadline: July 15, 2026

Role Description

Overview:
As a Technical Support Engineer, you will be responsible for delivering technical support for access and video products of LenelS2 to the Value Added Resellers (authorized partners) and End-Customers of our area of coverage in Europe, Middle-East and Africa.

As a team-player you work together with your colleagues to optimize security solutions to our customers and you accelerate/anticipate on problem solving.

Job Responsibilities:
The assignment involves telephone, dial-in and email support of Lenel products (Access Control, Video Surveillance – Linux based). 
Manage and prioritize requests.
On time resolution of complaints.
Provide expertise on complex application issues.
Work with a centralized Call Management database on a daily basis.
Site & customer technical visits for product related activities.
Cross-functional responsibility to resolve technical issues (software and hard...
                

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