Technical Support Engineer

We are seeking a proactive and technically strong Technical Support Engineer to join a small, specialist team supporting global conferencing and communication solutions.
This is a hands-on support role, focused on troubleshooting, testing, and configuration not field installation supporting customers and partners worldwide. Ideally, the candidate will have an electronics / system background with a good working knowledge of IP infrastructure and IP based systems.
Technical Support Engineer responsibilities:
* Providing product technical support via telephone, email, social media etc to our customer base and internally
* Occasional site visit to assist customers and end users may be required
* Technical Training / Technical Assistance to customers including the preparation and deliver of training courses
* Working with and assisting the sales team to ensure customers care expectations are maintained
* Testing and configuration of some our products prior to ...