Technical Support Engineer

Hiring for Support L1/L2 engineer

Work location : Kochi, Kerala

We’re hiring for our client for a skilled Support L1/L2 engineer with 2–6 years of experience

Role Overview

We’re hiring for our client for a skilled L1/L2 Support Engineer – SaaS Operations. This hire is for the global Support & Operations team to provide Level 1 and Level 2 support for SaaS clients. This role involves rotating shifts, including evening and night shifts, with all work conducted in English.

Key Responsibilities:

• Provide L1 (phone/email) and L2 (troubleshooting and resolution) support.
• Monitor and manage SaaS platforms, ensuring smooth operations.
• Perform daily operational tasks, including shift and weekend coverage.
• Support release management and automation activities.