Technical support engineer

Exp: 1-5 years
Location: Indore
Required Skills:
Strong written and verbal communication skills
Customer-focused mindset with a commitment to delivering high levels of customer satisfaction
Basic understanding of Cloud, Business Intelligence (BI), Operating Systems, and Networking
Ability to collaborate within a 24×7 globally distributed team
Experience working with international customers (UK/UA regions preferred)
Strong analytical and problem-solving skills
Ability to handle customer interactions with empathy, professionalism, and clarity
Roles and Responsibilities:
Provide technical support to customers, ensuring a positive experience and high levels of customer satisfaction
Act as the first point of contact for customers, demonstrating strong customer care and ownership of issues
Monitor systems, analyze issues, and perform administrative tasks while keeping customer impact in focus
Follow defined notification and escalation procedures; ana...