Technical Support Engineer - International Voice

Exp: 6 Months – 3 Years
Location: Chennai – Ambit IT Park

Primary Responsibilities Include:
• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem-solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed

Skillset
• High school diploma or general education degree (GED);
• 6 Months to 1 year experience in Technical Support or Customer Support Environment
• Proven success in a phone-based customer service or call center position
• Ability to understand and determine root causes to customer issues
• Comfortable with technology and ability to provide technical assistance for consumer el...