Technical Support Engineer

SUMMARY:
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POSITION INFO:

We are seeking an experienced Technical Support Engineer to provide software and hardware support across customer sites, focusing on Electronic Security, Safety Systems, and Workforce Management Solutions in line with contractual SLA commitments. The successful candidate will be responsible for delivering medium to high-level technical support, ensuring system uptime, maintaining strong customer relationships, and supporting installations, commissioning, and maintenance activities across multiple client environments. This role requires a hands-on technical professional with strong troubleshooting ability, customer-facing experience, and a proactive approach to service delivery.

What you'll do:

• Medium to high-level technical support on systems, hardware, and software (onsite, remote , and telephonic)
• Acting as technical liaison with customers
• General fault find...