Technical support Engineer - L1

región centro jalisco, región centro jalisco, Mexico • Posted June 01, 2026

Job Type: Full-time

Location: región centro jalisco, región centro jalisco

Posted: June 01, 2026

Category: Other-General

Application Deadline: July 11, 2026

Role Description

                    Responsibilities Responsible for supporting the WAN/LAN infrastructures for several accounts 
Provide life-cycle management, quality assurance, customer communications and technical troubleshooting support. Assigned to multiple complex accounts encompassing a wide range of technical feature sets. 
Use provided network troubleshooting tools to perform basic probing/diagnosis to fix issues and route tickets to appropriate teams for further resolution 
Coordinates with field support organizations to install/fix network issues 
Qualifications Basic Telecom, MS-Office, ATT Products, Networks Fundamentals, Network Design Level 1 
Excellent written and verbal skills in English (CEFR B2 and above) 
Desired Qualifications Works on problems of extremely complex scope where analysis of situations or data requires in-depth evaluation covering all aspects of IP based networking 
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