Technical Support Engineer (L2)
ajman, ajman, United-Arab-Emirates • Posted June 03, 2026
Job Type:
Full-time
Location:
ajman, ajman
Posted:
June 03, 2026
Category:
Other-General
Application Deadline:
July 13, 2026
Role Description
Responsibilities
- Troubleshoot and diagnose technical problems with business applications.
- Provide clear and concise instructions to customers to resolve technical issues.
- Ensure the response time and successful resolution of customer issues within the imposed timeframe as per Service Level Agreement (SLA).
- Escalate complex issues to senior technicians when necessary.
- Maintain a positive and professional demeanor when interacting with customers.
- Stay up-to-date on the latest technology trends and advancements.
- Document technical issues and solutions for future reference.
- Contribute to the development and improvement of team’s knowledge base.
- Ability to provide training, knowledge transfer and support to other team members
- Minimum of 2+ years of hands-on experience in a technical support role.
- Good analytical, problem-solving and troublesho...
Interested in this role?
Click the button below to start your application for Technical Support Engineer (L2) at Vng Solutions.
Apply Now