Technical Support Engineer (L2)

Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance. It allows customizing analytics and workflows with a no-code interface.

Over 4,000 clients — including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo — trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide.

Now we are looking for a Technical Support Engineer to join our team!

• Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients.
• Performing a technical analysis of reported problems and defining plans for resolving them.
• Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation...