Technical Support Engineer( Linux/Unix Administration, networking)

Ready to work in a 24*7 mission-critical environment. This includes shift work and weekends.

Engineers should be responsible for providing 24/7 on-call support to satisfy the critical services agreed with the customer.

Able to troubleshoot complicated, cross-platform issues, handling OS, Networking, and Database in a cloud-based SaaS environment, and handle live production incidents, debug/troubleshoot application and infrastructure issues

Troubleshoot, debug, and drive ‘Push-To-Talk' solution issues to resolution by joining live troubleshooting calls with customers, capturing application logs and network captures, and escalating the issue to a next-level engineer if necessary.

Deploy the 'Push-To-Talk' application and configure the network for communication across servers. 

Monitor network performance, application performance, and service integrity.