Technical Support Engineer

Technical Support Engineer

Department: Business Partner Transparency Delivery

Employment Type: Permanent

Location: Madrid

Description

As a Technical Support Engineer, you will be the first point of contact for customer queries regarding our mission‑critical B2B SaaS platform. Your role will be to ensure smooth issue resolution by analyzing, troubleshooting, and coordinating technical solutions with internal teams. Through your expertise, you will help our customers maximize the value of our platform and automation solutions.

We foster a collaborative environment where continuous improvement is key, and we value proactive communication, ownership, and teamwork. We work together in the office at least three days per week to encourage collaboration and knowledge sharing.

Your Responsibilities

• Own customer issues end to end across the support portal and direct channels — triage, reprod...