Technical Support Engineer

Mexico City, Mexico City, Mexico • Posted May 31, 2026

Job Type: Full time

Location: Mexico City, Mexico City

Posted: May 31, 2026

Category: Computer Occupations

Application Deadline: July 10, 2026

Role Description

Skills & Qualifications 
Typically requires field sales experience 
Areas of TAC (Technical Assistance Centers) , NOC (Network Operation Centers) , SOC (Security Operation Centers) , GSC (Global Service Center) with a networking/security company. 
Understanding of TCP/IP, routing protocols, L2/L3 switches 
Security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning  
Previous call center experience, preferably supporting data networking products and/or security products is desirable. 
Ability to speak Portuguese is a plus or learn within 1 year. 
An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus. 
Job Duties and responsibilities 
Advanced troubleshooting on the full range of Fortinet products 
Collection, analysis and change recommendations of configuration information, customer network information and/or pac...
                

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