Technical Support Engineer – Mobile Data Network India

Job Description

Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet.

As part of the Global Support and Maintenance group, the Support Engineer will be
 Responsible for the technical support of the company’s products and solutions
 Take ownership of customer issues reported and see problems through to resolution on site or
remotely, per need
 Research, diagnose, troubleshoot and identify solutions to resolve customer issues
 Resolve time critical deployment and production issues
 Provide customer support, technical issues resolution and improvements within the agreed SLA,
on-site and remotely
 Provide prompt and accurate feedback to customers
 Ensure proper recording and closure of all issues
 Prepare accurate and timely reports
 Document knowledg...