Technical Support Engineer

Job Description
Insight Global is seeking a Technical Support Engineer for one of our clients in the biotech space. This role will be located in New York City right near Penn Station and will be onsite five days per week.

As a Service Desk Support Technician, you will join a collaborative and fast-paced IT team. This role focuses on day-to-day service desk operations, providing front-line technical support to internal end users and ensuring timely resolution of technical issues. The ideal candidate is customer-focused, adaptable, and comfortable working in an agile, high-collaboration environment.
You will work closely with fellow service desk technicians, IT leadership, security, infrastructure, and imaging teams, while using modern tools and AI-enhanced workflows to support business operations.
Key Responsibilities
• Serve as the first point of contact for end users seeking technical assistance via phone and digital channels
• Review, assign, and manage suppor...