Technical Support Engineer

DarkVision, a Koch Engineered Solutions company, is looking for a skilled and motivated Technical Support Engineer to join our Team.

As a Technical Support Engineer, you will play a critical role in ensuring the smooth operation and stability of our Software, Hardware, and Cloud Services used by our internal team. Your primary responsibility will be to support, troubleshoot, and resolve issues that arise during day-to-day operations.

This role is on-site at our North Vancouver, BC HQ.

Our Team

You will work closely with our Software Quality Assurance, Data Analysis, and Operations teams to provide troubleshooting and technical support, and ensure the continuous improvement of our technologies.

What You Will Do

• Respond promptly to support requests, investigating and troubleshooting issues to resolution.
• Participate in on-call rotations and provide after-hours support as required.