Technical Support Engineer, Platforms

Role Summary

A highly skilled and experienced Platform Support Engineer with Subject Matter Expertise (SME) in Red Hat OpenShift Container Platform (RHOCP), Linux and other Platforms like RH Open Stack and AWS is sought.

Key Responsibilities

• Incident Management and resolution for Customer incidents for Live production sites with respect to Platform Issues and incidents with aggressive timelines (SLA)
• Handling network outages & Emergencies that involves debugging and providing immediate resolutions.
• Working closely with customers and onsite teams across the globe.
• Raising and tracking issues with other partner vendors
• Executing Production changes, Configs, Software upgrades, License renewals and other production changes in Approved Maintenance windows.
• Analysis and finding RCA for complex issues in platform for Mobile telecom domain.
• RHOCP Expertise: Serve as the SM...