Technical Support Engineer (Tier 1)

Bengaluru, Karnataka, India • Posted May 28, 2026

Job Type: Full-time

Location: Bengaluru, Karnataka

Posted: May 28, 2026

Category: Computer Occupations

Application Deadline: July 07, 2026

Role Description

 
  Description 
 :  TSE will be responsible to provide chat and voice support to our international clients in US, Canada and UK. TSEs should have the ability to handle multiple chats simultaneously.
 Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls
 Responsible for responding to customers in an efficient and professional manner
 Handles and resolves technical queries; identifies and escalates accordingly
 Meets expectations regarding productivity as defined by the process or manager
 Escalates necessary cases to the right level within the defined LOB (Line Of Business)
 Ensures compliance with all company and departmental policies, procedures, and Guidelines
 May be required to perform other tasks as requested, assigned, or directed
 Focus to achieve 100% customer satisfaction and fully responsibl...
                

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