Technical Support Engineer Tier II
Banjara Hills, Telangana, India • Posted June 07, 2026
Job Type:
Full-time
Location:
Banjara Hills, Telangana
Posted:
June 07, 2026
Category:
Computer Occupations
Application Deadline:
July 17, 2026
Role Description
:
Provide assistance to customers, consultants and partners on the usage of Mitratech products through our customer support portal, email, chat and phone
Troubleshoot issues through reproducing the problem and determine resolution
Triage newly reported problems, assign proper severity and work to identify a resolution
Update the ticket tracking system to provide accurate and current status of support issues
Create Knowledge-base articles regularly to expand self-help tools for customers and internally 2+ years of experience working with enterprise software applications in support, development/QA, services or similar technical role
Experience writing SQL queries required
Experience working with Java/J2EE applications required
Experience working with Application Servers such as Tomcat, Weblogic and/or WebSphere preferred
Experience with performanc...
Qualifications:
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