Technical Support Engineer

As a member of the Oracle SaaS Cloud Central team, you will be responsible for:- Post-sales technical support of all SaaS Cloud Administrative activities.
- This includes, but is not limited to, support of:- Environment refreshes (Moving data from a source environment to a target environment)- Planned and unplanned outages- Oracle SaaS Cloud Portal features & functionality- Activating & provisioning SaaS Cloud accounts & environments- IP Allowlisting setup- Environment resizing setup- Language Pack installation setup- SaaS account creation & password resets- Sign-on problems, including Single Sign On (SSO)- VPN setup & configuration & some types of networking issues (collaborating with Cloud Operations & Networking teams)- Migration related issues from one data center to another- Partnering with our Cloud Operations & Development teams to provide solutions to customers**Education & Experience**:- Technical degree i.e., BS Computer Science/Management Information Systems/Science/ ...