Technical Support Executive / Helpdesk Engineer
Ernakulam, Kerala, India • Posted June 20, 2026
Job Type:
Full-time
Location:
Ernakulam, Kerala
Posted:
June 20, 2026
Category:
Computer Occupations
Application Deadline:
July 30, 2026
Role Description
About Worksent
WorkSent, formerly known as Eynetech, is a trusted support partner to various service providers such as MSPs, MSSPs, ISPs, Datacenters, and SaaS companies. With a journey beginning in 2015, our mission is to empower service providers by offering cost-efficient service packages. We have earned the trust of over 60+ satisfied clients globally through our dedication to excellence.
Work Experience: 1 - 2 years
Work Location: Infopark, Kochi
Responsibilities:
Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
Initiates follow up calls with customers.
Responding to client IT support requests via chats, calls, and tickets.
Providing technical support via remote access.
Update and monitor ticketing systems.
Essential requirement:
Excellent communication skills.
Willing to work in rotational shift.
Proven experience of working as a Desktop Support Engineer, Technical Su...
WorkSent, formerly known as Eynetech, is a trusted support partner to various service providers such as MSPs, MSSPs, ISPs, Datacenters, and SaaS companies. With a journey beginning in 2015, our mission is to empower service providers by offering cost-efficient service packages. We have earned the trust of over 60+ satisfied clients globally through our dedication to excellence.
Work Experience: 1 - 2 years
Work Location: Infopark, Kochi
Responsibilities:
Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
Initiates follow up calls with customers.
Responding to client IT support requests via chats, calls, and tickets.
Providing technical support via remote access.
Update and monitor ticketing systems.
Essential requirement:
Excellent communication skills.
Willing to work in rotational shift.
Proven experience of working as a Desktop Support Engineer, Technical Su...
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