Technical Support Lead

Chatswood, New South Wales, Australia • Posted June 02, 2026

Job Type: Full-time

Location: Chatswood, New South Wales

Posted: June 02, 2026

Category: Computer Occupations

Application Deadline: July 12, 2026

Role Description

About the Role
The Technical Support Lead supervises and manages the activities of Second Line IT Desktop Support staff, overseeing operational effectiveness, identifying and addressing trends and issues, and providing strategic direction. This role involves evaluating and developing support policies and procedures, providing guidance to support staff, and supporting management in decision-making processes.
Responsibilities 
Lead, supervise, and monitor the corporate technical support team, ensuring rapid resolution of operating issues, minimizing downtime, and maintaining service levels.
Develop and oversee technical documentation and standard operating procedures.
Regularly assess and update operating procedures based on evolving business needs.
Conduct detailed analyses of technical support performance, identifying trends, problems, and improvement opportunities, and reporting findings to management.
Provide advanced trou...
                

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