Technical Support Lead

Lead Support Engineer (Monitoring & IT Operations)

Experience - 5-8 years

Notice Period - Immediate Joiner

Fully Remote as a permanent employee

Overview

We are looking for a Lead Support Engineer with 6-8 years of experience to lead.

Required Skills & Qualifications

Experience: 5–8 years of experience in a 24/7 NOC, Operations Center, or Enterprise Service Desk environment.

Technical Proficiency:

SolarWinds: Deep familiarity with monitoring nodes, applications, network paths, and interpreting complex alerts.

Azure Monitor & App Insights: Ability to run basic Kusto Query Language (KQL) queries, analyze application dependency maps, and trace transaction failures.

Elastic/Kibana: Skill in building basic search queries, filtering logs, and customizing dashboards to isolate root causes.

ITSM & ITIL: Strong operational knowledge of ManageEngine ITSM. Solid un...