Technical Support Manager

Job Purpose:

The incumbent will be responsible for supporting ASMs and the dealership staff in technically for resolving product issues.

Position Overview:

Location: Chennai

Position Title: Technical Support Manager

Reports to : Group Manager- Service Lead

Function: EV Commercial

What you’ll do:

Field technical report :

 Collaborate with Field Teams to collect and analyze technical reports related to Electric Vehicles (EVs), identifying critical issues and escalating them to Quality Assurance for corrective action and joint visits.

Need to monitor the Following Reports for the New Product:

Develop, Monitor and analyze warranty claims for EV products, tracking...