Technical Support

This is an entry-level position for over-the-phone troubleshooting for payment processing devices. 

The Agent will be required to resolve technical issues over the phone for our line of credit card terminals (Both physical and virtual). They will also be required to document interactions as well as handle any assigned outbound calls for troubleshooting follow-ups.

Location

Montreal, QC — Onsite (Near Peel Metro Station). Please note that we do not accept remote or hybrid candidates at this time.

$25 per hour

• Customer Support: Provide clear telephone support to merchants with payment-related issues, ensuring they are resolved efficiently.
• Problem Resolution: Identify and troubleshoot payment processing issues using proper probing and research, resolving issues such as equipment failures, progr...