Technical Support Professional Lead
Clark Freeport and Special Economic Zone, Central Luzon, Philippines • Posted May 27, 2026
Job Type:
Full-time
Location:
Clark Freeport and Special Economic Zone, Central Luzon
Posted:
May 27, 2026
Category:
other-general
Application Deadline:
July 06, 2026
Role Description
Technical Support Professional Lead
Clark, Philippines (Onsite)
Full-Time
JPC - 20243
Summary
Act as a technical resource for Technical Support Professionals to resolve more complex issues and answer questions.
Essential Duties and Responsibilities:
The essential duties and responsibilities can include the following. However, other duties may be assigned.
- Act as a resource for Technical Support Professionals to ask technical questions to.
- Solve complex issues that Technical Support Professionals are unable to solve.
- Responsible for reviewing case details, providing feedback or next steps for a TSP to take, or working the case until a resolution is found.
- Communicate issue resolution to TSP.
- Escalate cases to the appropriate department at the customer or vendor if unable to res...
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