Technical Support Representative

Job Title: Customer Support Associate

About Superset

Superset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season.

Role Overview

The Customer Support Associate will be responsible for supporting clients in effectively using the Superset platform, resolving queries, and ensuring a smooth customer experience.

Key Responsibilities

• Respond to customer queries via email and phone.
• Understand client requirements and provide appropriate solutions using the platform.
• Follow up with customers to ensure timely issue resolution.
• Maintain accurate records of custom...