Technical Support Representative Bilingual Moneris

Join Moneris as a Bilingual Technical Support Representative, delivering exceptional customer service to merchants. Your role will focus on troubleshooting and providing solutions, leveraging your language skills in English, Cantonese, and Mandarin.
As part of the Customer Experience team, your expertise will directly impact merchant loyalty and satisfaction. You will work in a collaborative setting with structured training, giving you the tools to excel in the technical aspects of customer service. Embrace a culture that prioritizes recognition and inclusion from day one.
Key Responsibilities:
• Offer technical solutions for merchant inquiries
• Identify and act on up-sell and cross-sell opportunities
• Maintain detailed records of customer interactions
• Achieve key performance metrics for service excellence
• Coordinate with colleagues to ensure seamless support
Requirements:
• Minimum of 1 year in customer service roles
• Must be fluent in English, Can...