Technical Support Representative - Billing

Position Overview:
As a Level 1 Technical Support Representative (Billing), you will serve as the first point of contact for clients
requiring technical assistance related to Meditab’s billing systems and EMR platform.

Work Schedule and Arrangement: 9:00 PM- 6:00 AM, Onsite

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Key Responsibilities:

Customer Support
● Act as the primary point of contact for clients, providing timely and effective technical assistance
related to billing functions.
● Guide users through software features, billing workflows, and system functionalities.
● Support clients across multiple channels including phone, email, chat, and remote sessions.

Troubleshooting
● Diagnose and resolve issues related to EMR and billing systems, including claim processing, data
discrepancies, system errors, and performance concerns.
● Investigate issues impacting billing workflows...