Technical Support Representative

On-site - Makati No Exp Required Bachelor Full-time

Job Description

Job Responsibilities:

Technical Troubleshooting

• Diagnose and resolve issues with hardware (e.g., connectivity, battery, mechanical faults…)
• Troubleshoot software problems such as app malfunctions, firmware updates, platform usage and integration with PMS & security systems

Customer Support

• Respond to inquiries via chat, email, or phone
• Guide users through setup, installation, and configuration of smart locks
• Provide demo, training for colleagues and customers or step‑by‑step instructions for resolving common issues

Documentation & Reporting

• Maintain detailed logs of support interactions and resolutions
• Report recurring issues to engineering or product teams
• Create user guides, FAQs, and troubleshooting documents

Security & Compliance