Technical Support Representative

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues.
• Assist in the implementation and configuration of products.
• Educate customers on product features and best practices.
• Document and escalate unresolved issues to higher-level support.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong technical support and troubleshooting abilities.
• Qualities and Traits: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Ability to work independently and in a team environment.