Technical Support Representative

The Technical Support Representative provides technical and customer support for device-related inquiries, resolving operational and troubleshooting issues through clear, timely, and empathetic communication. This role ensures accurate documentation, regulatory compliance, and high-quality service delivery for both internal and external customers.

Key Responsibilities

• Resolve technical and operational issues related to assigned devices
• Provide timely, professional support via phone and other communication channels
• Clearly explain device functionality, issues, and resolutions to customers
• Accurately document all customer interactions in company systems
• Maintain confidentiality of patient and health information in compliance with regulations (e.g., HIPAA)
• Apply product knowledge and troubleshooting skills to diagnose and resolve issues efficiently
• Support technical functions such as testing and cali...