Technical Support Specialist

Overview

Role: Technical Support Specialist in the Partner Success Team. You will support partners using our products and services, with a focus on clear communication and effective problem-solving to resolve issues and streamline requirements.

Role Description

You will be an excellent communicator with strong problem-solving skills, responsible for ensuring seamless experiences for our partners. You will troubleshoot technical issues, respond to partner requests, review queries, and provide creative solutions to help partners expand to the Insider platform. You will advocate for partners by sharing their feedback with the Product team to improve processes and product offerings. You will also meet important SLAs, including response time and lead time for issue resolutions.

Responsibilities

• Support seamless experiences for partners by troubleshooting technical issues and providing resolutions to partner requests; review partner queries...