Technical Support Specialist

JOB SUMMARY

As a Technical Support Specialist, you will be responsible for the analysis, processing, troubleshooting, technical recommendation and resolution of technical inquiries, cases and requests from our customers who use our products, namely Tosca, QTest/Vera and Neoload. The role also requires a good understanding of license provisioning and the delivery model of a Software‑as‑a‑Service product and will be responsible for creation, administration, and distribution of software licenses, as well as handling related customer communication.

RESPONSIBILITIES

• Customer‑facing support role requiring interactions via our self‑service portal, emails, chats, and a few inbound calls. Collaboration with customers and internal partners to deliver an excellent customer experience from license provisioning to technical support.
• The ideal candidate should be flexible, detail‑oriented, have a strong support background and be highly skilled at wor...