Technical Support Specialist, Microsoft 365

About Position:

We are looking for a skilled Technical Support Engineer Email Security & Exchange Online to join our team. The ideal candidate will be responsible for providing end-to-end support for Microsoft 365 (Exchange Online) environments, ensuring secure, reliable, and efficient email communication across the organization.

• Role: Technical Support
• Location: Pune
• Experience: 2-5 Years
• Job Type: Full Time Employment

What You'll Do:

• Provide L1/L1.5 technical support for Microsoft 365 and Exchange Online environments
• Manage and troubleshoot mail flow issues (delays, NDRs, spam filtering, routing issues)
• Administer Exchange Online mailboxes, distribution groups, shared mailboxes, and permissions.
• Handle incident management, RCA, and service r...