Technical Support Specialist

Muntinlupa, Metro Manila, Philippines • Posted June 07, 2026

Job Type: Full-time

Location: Muntinlupa, Metro Manila

Posted: June 07, 2026

Category: Computer Occupations

Application Deadline: July 17, 2026

Role Description

Job Description
PRIMARY RESPONSIBILITIES
Provide first line support to SGS affiliates and external clients
Fast paced handling of incidents / requests resolution, escalation and information routing.
Deciding on incident severity/priority
Validation and evaluation of technical and or operational information pertaining to the incident
First contact resolution and troubleshooting via phone and remote access tools
Managing Incidents throughout their lifecycle
REPORTING LINE
IT Service Desk Manager or Supervisor
SPECIFIC RESPONSIBILITIES
Establishes controls to monitor the performance of the management systems.
Validate, evaluate and classify incident / requests.
Determine resolution and/or escalation path to ensure all issues are appropriately managed.
Evaluate content of requests / incident report and gather information if missing any.
Record...
                

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