Technical Support Specialist

Position open to candidates based in Manila.
To make sure that our SaaS platform is always business advantage (and never a technical difficulty), our Technical Support Specialists play a multifaceted role that makes them a key component of the Avature user experience. These specialists are the first in line to give support to our customers, whatever the issue might be. They perform complex technical and functional analysis (for which they use different tools and environments), and follow each ticket until it’s closed. This makes them both an active part in issue resolution and a trustworthy point of contact for the customer.

Your challenges and objectives:

Gain knowledge about the Avature platform quickly and constantly, in order to have the necessary information to analyze complex situations and troubleshoot

Use resources creatively and go the extra mile to provide world-class service

Use your insight to understand the severity and p...