Technical Support Specialist (Remote)

About The Role

We’re hiring a Technical Support Specialist to support a complex SaaS platform in a high-performance environment. This role goes beyond basic support — you’ll troubleshoot deeply, guide customers through implementation, and act as a product expert.

Key Responsibilities

• Provide technical support via chat and Slack
• Troubleshoot integrations, automations, and configurations
• Support onboarding and product implementation
• Create and maintain help center documentation
• Escalate product issues and share feedback with engineering
• Collaborate with cross-functional teams

What Success Looks Like

• High CSAT and fast response times
• Strong first-contact resolution rate
• Consistent knowledge base contributions
• Successful support of onboarding and setup
• Recognized as a product expert internally

Qualificatio...