Technical Support Specialist (Remote)

About the Role

We’re hiring a Technical Support Specialist to support a complex SaaS platform in a high-performance environment. This role goes beyond basic support — you’ll troubleshoot deeply, guide customers through implementation, and act as a product expert.

Key Responsibilities

• Provide technical support via chat and Slack
• Troubleshoot integrations, automations, and configurations
• Support onboarding and product implementation
• Create and maintain help center documentation

What Success Looks Like

• High CSAT and fast response times
• Strong first‑contact resolution rate
• Consistent knowledge base contributions
• Successful support of onboarding and setup
• Recognized as a product expert internally

Qualifications

• 2+ years of technical support experience (SaaS required)
• Strong troubleshooting and analytic...