Technical Support Specialist

Job Details
Growth Operations | Customer Operations
Mexico
Remote
What you will do
Reporting to our Customer Care Manager, you will join as a Technical Support Specialist for our Business Intelligence (BI) products. You will be a subject matter expert on our integration processes, data validation, and analysis, serving as a key resource for our customers. Your role will focus on advising and guiding a wide array of clients, handling escalated technical issues, and ensuring they successfully leverage Lighthouse to transform their business.
Where you will have impact
Manage and resolve customer cases logged via chat and email in a timely and professional manner.
Investigate and troubleshoot escalated technical issues related to integration logic, data, and system performance.
Collaborate closely with Engineering, Product, and Business Development teams to resolve complex bugs and customer issues.
Educate and empower our customers, helping the...