Technical Team Leader

Quick Facts

• Work Setup: PH Onsite - Sanctum, Quezon City
• Type of Contract: Full-Time
• Schedule/Hours: within 7 AM – 7 PM Eastern Time window, Mon–Fri (Night Shift)

Job Summary

The Technical Team Leader is responsible for leading and managing a team of representatives to ensure the delivery of exceptional customer experiences. This role focuses on coaching, mentoring, and guiding team members while driving performance, productivity, and operational efficiency.

What does a day in the life of a Technical Team Leader look like?

• Performance Leadership: Set clear expectations and goals for your team, ensuring alignment with organizational objectives.
• Mentorship & Coaching: Motivate team members to enhance their skills and professional development while fostering a collaborative environment.
• Data-Driven Optimization: Analyze team metric...