Technology Solution Center Analyst Lead

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers, fostering an inclusive workplace culture where all employees feel respected, valued and have an opportunity to contribute to the company’s success.

Job Responsibilities

• Supporting or performing MS Office and Outlook configuration, software installation, new user setup, printer and network file share configuration, peripheral installation, and computer/user moves, adds, and changes.
• Reviewing trouble ticket queues, documenting support and diagnostic activities, and escalating problems as required.
• Accurately resolving and closing assigned trouble tickets in accordance with SLA requirements.
• Providing remote/onsite technical support services for end‑user software and hardware.
• Managing and performing business process analysis project...